Frequently Asked Questions

Find the answers to the most commonly asked questions about the lottery.

Who are the National Deaf Children’s Society?

We are the National Deaf Children’s Society, the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children’s rights, so they have the same opportunities as everyone else.

How can I contact the National Deaf Children’s Society?

Whatever your enquiry, there are lots of ways to get in touch.

Our London address:Ground Floor South, Castle House 37– 45 Paul Street London EC2A 4LSTel: 020 7490 8656Fax: 020 7251 5020Email:

Need independent advice? Contact our Freephone Helpline:0808 800 8880

Interested in fundraising, or have a question about our fundraising practices?0800 138 6585

What is the Winning Dreams Lottery?

The Winning Dreams Lottery is a draw which takes place weekly. Each ticket you purchase gives you the chance to win a cash prize up to £25,000. Each entry costs just £1.

How can I buy tickets?

Register to play on our website by completing your Direct Debit details. Once you’ve registered, we'll send your welcome pack containing your unique 6-digit lottery number, your payment confirmation and the date of your first draw.

What can I win?

Every week, you can win the following prizes:

  • Five additional entries into the next draw with a 3-digit match.
  • £25 with a 4-digit match.
  • £1,000 with a 5-digit match.
  • £25,000 jackpot with a 6-digit match.

How will I know if I’ve won?

The draw takes place every Friday. Once it has taken place, winners are notified by email or post, and all the winning numbers are published on our website, here.

If you match 4 digits or more, you will be sent your winnings automatically, either directly into your bank (if playing by Direct Debit), or via a cheque sent in the post.

If you match 3 digits you will be sent an email to confirm your win and your temporary 5 prize entry lottery numbers for the following week's draw.

I've lost my lottery numbers. What should I do?

Don’t worry, we have a record of your number/s. If you’d like us to re-send them, call us on 0370 050 9240 or email

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry into our lottery. You can access the terms and conditions here or you can telephone us on 0800 138 6585.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously. Cookies are safe and secure and are commonly used by websites.

How does National Deaf Children’s Society use cookies?

We use cookies to enhance the online experience of our visitors, to better understand how our websites are used and to monitor how our advertisements perform. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor.

Your rights

Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). You have the right to choose whether to accept these cookies. You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences, see How do I manage my cookies settings? section below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of this website.

How cookies work

When you visit the National Deaf Children’s website, our website server sends a cookie to your device and uses this number to recognise you when you return to the site or browse from page to page. This cookie is then stored on your computer or mobile device.

All websites can send a cookie to your browser if your browser settings allow it. Many websites do this to track online flow. To find out more about the different type of cookies, click here.

How do I manage my cookie settings?

The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

Please find below links describing how to do this on some popular browsers.

What will happen if you disable some or all of the cookies that the National Deaf Children’s Society uses? If you opt to delete cookies or prevent us from placing cookies onto your device, some features of our website may not be as effective or work in the intended manner. To delete or review cookies that are on your device, you will need to go into the settings of your browser and review them. Find out more detailed information on cookies please visit: or

How do you protect my personal information?

We take your privacy very seriously and are committed to protecting your personal information. Our privacy policy explains how we may collect and use the information you give us. To find out more about our Privacy Policy, click here.

If you wish to discuss your preferences for how we communicate and process your information please contact our Supporter Services team on 0800 138 6585 (v/t) or minicom: 020 7490 8656 between 9am and 5pm Monday to Friday or email

What is responsible gambling?

The Winning Dreams Lottery makes every effort to behave in a socially responsible manner. It is illegal for anyone under 18 to play our lottery and we have measures in place to ensure we do everything in our power to control underage playing. The Winning Dreams Lottery is an incentivised means of supporting the National Deaf Children’s Society. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

  • You should gamble only as a means of entertainment not to make money.
  • You should only gamble as much as you can afford to lose.
  • Before gambling, you should set yourself clear limits on how much you can afford to spend.

You should not attempt to gamble back money you have lost. If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at

If we haven't answered your question here, please feel free to get in touch.

© 2021 The National Deaf Children’s Society, Registered Charity Nos: England & Wales (1016532) & Scotland (SC040779)
The National Deaf Children's Society is licensed and regulated in Great Britain by The Gambling Commission under account number 4693.
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man, and The Channel Islands are excluded from entering as they are covered by their own gambling laws.
This website is provided by our External Lottery Manager, Sterling Management Centre Ltd.
Sterling Management Centre Limited are licensed and regulated in Great Britain by the Gambling Commission under account number 3137.

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