Frequently asked questions

We’re the National Deaf Children’s Society. We’re the charity for deaf children with any level of hearing loss. Whatever the question or challenge, we’ll help find a way through.

We believe in a world where anything is possible for deaf children. Together, let’s make sure nothing holds deaf children back.

Use our contact page to get in touch with us here

Or contact us at support@ndcs.org.uk

The National Deaf Children’s Society Lottery is a way to raise funds to support deaf children and their families as they navigate every part of a deaf child’s journey. It is a weekly lottery, and entries cost £1 a week. Every entry gives you a chance of winning a cash prize each week, with a top prize of £25,000. By entering our draw, you’re helping us fund essential services, like our Helpline, which help families make choices that work best for them and their child.

Money raised from our weekly lottery could go towards our essential services such as our Helpline, advice and guidance officers, online events and My NDCS app. The funds raised are unrestricted and can fund the most important area at that specific time.

Every week, all our lottery players have the chance to win any of these prizes:

1st prize: £25,000

2nd prize: £1,000

3rd prize: £25

4th Prize: 5 entries in our next draw!

Every Friday you will be entered into our draw.

Once the draw has taken place, all winners are notified by email or post and all the winning numbers are published on our website, here

You will not need to claim your prize.

If you match 4 digits or more, you will be sent your winnings automatically, either directly into your bank (if playing by Direct Debit), or via a cheque sent in the post.

If you match 3 digits you will be sent an email to confirm your win and your one-off prize of 5 entries for the following week’s draw.

The minimum age to enter the National Deaf Children’s Society Lottery is 18.

You can find the rules here

The lottery rules are available on our rules page. The purpose of these rules is to ensure you are informed about the terms of playing our lottery and to promote responsible gambling.

No. Your unique lottery game numbers are chosen at random and will be your numbers for the duration of your membership of our lottery.

When you enter the lottery, you will be sent confirmation of your unique lottery game numbers in your welcome letter.

If you’ve lost your numbers, please call us on 0370 050 9240 or email info@unitylottery.co.uk

You can enter our lottery through our play now page.

Once you’ve registered, we'll send your welcome pack containing your unique 6-digit lottery number, your payment confirmation and the date of your first draw.

No, unfortunately we cannot claim Gift Aid on money raised through lottery entries.

Please call us on 0370 050 9240 or email info@unitylottery.co.uk

The National Deaf Children’s Society Lottery makes every effort to behave in a socially responsible manner. It is illegal for anyone under 18 to play our lottery and we have measures in place to ensure we do everything in our power to control underage playing. The lottery is an incentivised means of supporting the National Deaf Children’s Society. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

You should gamble only as a means of entertainment not to make money.

You should only gamble as much as you can afford to lose.

Before gambling, you should set yourself clear limits on how much you can afford to spend.

You should not attempt to gamble back money you have lost. If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at www.gamcare.org.uk

You can cancel your entry in the Weekly Lottery at any time. To cancel contact us on 0370 050 9240 or email info@unitylottery.co.uk.

If you would like to contact us regarding the lottery, you can complete our contact form or contact the Unity Lottery helpline on 0370 050 9240

At the National Deaf Children’s Society we are committed to protecting your privacy. We will only use the information that we collect about you in accordance with data protection and privacy legislation, regulations and guidance. Our privacy policy explains how we may collect and use the information you give us. To find out more about our privacy policy.

If you wish to discuss your preferences for how we communicate and process your information please contact our Supporter Services team on 0800 138 6585 (v/t) or minicom: 020 7490 8656 between 9am and 5pm Monday to Friday or email support@ndcs.org.uk